how about when the server is questionable you simply disable the speed games?
I mainly play speed games, so this is not only in my self-interest.
But the point is very simple, when you can't deliver DO NOT promise that you can!
I currently am playing a speed game with another good person (don't know this player, just met the player, but the player is hangin in there like me, and it's a real bitch).
Simply DISABLE speed games if that will help.
It is an INSULT to your customers to put us through this.
That's my rant, just thought it might help. Thanks again for all you do.