CCs multi hunting policy

[hulmey]

Actually he wanted them NOT to be multi's , so that CC would lose out on potential premiums!!!

You are taking a far too simplistic view of things, and, with respect, are not thinking the whole agenda through.

CC would not have lost the premium, they would just get in touch with those members who were/are not multis, explained the situation, showed them why it happened and all would have been well. He knew he could not influence events to that level, so did well in influencing to the level he did. A bit like the knight on the chess board momentarily putting the King in check for no other reason than it can be done and providing a diversion....

I am sure we have not heard the last of him, blog or no blog.

hmm, i dont know about that. Working in customer services the slighest f*ck up can really make a customer not come back

Further, to this CC cant even answer e-tickets within 2 weeks, do you really expect them to contact potential paying customer's with a apology or just a standard letter?

[timmytuttut88]

And now what really happened part 2

The second interfacer told us that those accounts were his the mods jumped to a conclusion. They decided to ban the accounts and they didnt unban the accounts until interfacer told the mods that the accounts were innocent. When interfacer said they werent his, the mods basically said "shit we screwed up".

So Twill told us the accounts were just er frozen? When else has an account ever been frozen before? I've never even heard anyone refer to that before. What happened was the mods banned the accounts and when they found out they werent his they got unbanned. You didnt "freeze" them, they were banned.

Those accounts would still be "frozen" if IPH never said they werent his. The mods jumped to a conclusion, they payed for it.

not only that but then the blog was deleted. Now who could've reported the blog to the head people of blogspot? Twill.

Case closed.

[timmytuttut88]

What should have happened was this:

the mods see the accounts could be interfacers.

They investigate the accounts just like any other investigation.
They find out they arent his.
The accounts are never banned.

Instead of

The accounts are banned
The mods do the investigation
They find out the accounts arent his

[Fruitcake]

hmm, i dont know about that. Working in customer services the slighest f*ck up can really make a customer not come back

Further, to this CC cant even answer e-tickets within 2 weeks, do you really expect them to contact potential paying customer's with a apology or just a standard letter?

Crikey, what sort of Company do you work for. I deal with ALL my own Client relationship issues, and have always taken a very close interest in them. I am proud to say, there has never been a problem I have not resolved, and at the same time, improved the relationship between my Company (my own company that is) and them. I have always been a believer in the adage that a Customer complaint is purely an opportunity to prove how very good an operation I actually run.

My feelings as to the standards of service by CC are well known so I need not go off topic by repeating that here.

I am sure Twill or someone of clout did report the Blog. I was impressed with their ability to deal with the effect and get it closed down, not their ability to deal with the cause.

[Natewolfman]

Actually he wanted them NOT to be multi's , so that CC would lose out on potential premiums!!!

You are taking a far too simplistic view of things, and, with respect, are not thinking the whole agenda through.

CC would not have lost the premium, they would just get in touch with those members who were/are not multis, explained the situation, showed them why it happened and all would have been well. He knew he could not influence events to that level, so did well in influencing to the level he did. A bit like the knight on the chess board momentarily putting the King in check for no other reason than it can be done and providing a diversion....

I am sure we have not heard the last of him, blog or no blog.

i belive that you are split... its not as simple as hulmey suggests, while at the same time, not as complex as Fruitcake... ULTIMATELY I belive the goal of this was to keep himself known... make sure that CC has something else to talk about this person more and more, dont let the name or the ideals fall behind, even if nothing came of this you will have fanatics saying "SEE CC and TWILL ARE EVIL!" while others are going so hard against them... it keeps his/her legend alive so to speak... I dont think it was thought out as well as fruitcake imagined, even though it DID do this, all this person is concerned about is keeping the name known and in that... he/she accomplished with flying colors

[Pedronicus]

congratulations!!

[hulmey]

hmm, i dont know about that. Working in customer services the slighest f*ck up can really make a customer not come back

Further, to this CC cant even answer e-tickets within 2 weeks, do you really expect them to contact potential paying customer's with a apology or just a standard letter?

Crikey, what sort of Company do you work for. I deal with ALL my own Client relationship issues, and have always taken a very close interest in them. I am proud to say, there has never been a problem I have not resolved, and at the same time, improved the relationship between my Company (my own company that is) and them. I have always been a believer in the adage that a Customer complaint is purely an opportunity to prove how very good an operation I actually run.

My feelings as to the standards of service by CC are well known so I need not go off topic by repeating that here.

I am sure Twill or someone of clout did report the Blog. I was impressed with their ability to deal with the effect and get it closed down, not their ability to deal with the cause.

It doesnt matter what company i work for, but im pretty sure that its much much larger and more customer orientated than yours! Customer services is not just about customer complaints! only 1 in 10 people will actually complain, the other 9 will just leave without saying a word

Of course they (CC)closed the blog down, its not that hard. i imagine they threatened legal action. Big deal. Im not impressed !

Just to ADD, the closing down of the blog was a big mistake! He will just open another and CC is turning this person into some kind of Robin Hood! IGNORE HIM, he will go away!!! So now his next blog is going to be sought after and everyone is going to want to know where it is, thus creating interest.

I know im interested, i like drama. This place has turned into some kind of Soap Box LOL

[Fruitcake]

hmm, i dont know about that. Working in customer services the slighest f*ck up can really make a customer not come back

Further, to this CC cant even answer e-tickets within 2 weeks, do you really expect them to contact potential paying customer's with a apology or just a standard letter?

Crikey, what sort of Company do you work for. I deal with ALL my own Client relationship issues, and have always taken a very close interest in them. I am proud to say, there has never been a problem I have not resolved, and at the same time, improved the relationship between my Company (my own company that is) and them. I have always been a believer in the adage that a Customer complaint is purely an opportunity to prove how very good an operation I actually run.

My feelings as to the standards of service by CC are well known so I need not go off topic by repeating that here.

I am sure Twill or someone of clout did report the Blog. I was impressed with their ability to deal with the effect and get it closed down, not their ability to deal with the cause.

It doesnt matter what company i work for, but im pretty sure that its much much larger and more customer orientated than yours! Customer services is not just about customer complaints! only 1 in 10 people will actually complain, the other 9 will just leave without saying a word

Of course they (CC)closed the blog down, its not that hard. i imagine they threatened legal action. Big deal. Im not impressed !

I only mentioned my attitude to customer service as you seem to have quite a strange one, further compounded by your saying customers leave without a word, which leads me to believe you don't really bother trying to find out why. Maybe that's why you seem to have a pretty simplistic view of things....to say only 1 in 10 people will actually complain adds to the problem as the relationship is obviously not one where they feel they can speak.

I am certain your company is larger. I used to have a lot of Employees but now very few with only genuine targeted ultra high net worth clients who spend a great deal of money. I did work for a company pandering to other classes, and worked my way out.

Regarding the closing of the blog, once again, you seem to have missed a basic point. But never mind, I am now bored with this thread, but thank you for your time, and thank you for the debate.

[hulmey]

ITS A FACT, maybe i got my figures slightly wrong

In fact studies show that for every customer that complains 26 more have the same complaint and are not voicing it, and of course, we all know that an unhappy customer tells more (many more) than twice as many people about the experience

[DAZMCFC]

hmm, i dont know about that. Working in customer services the slighest f*ck up can really make a customer not come back

Further, to this CC cant even answer e-tickets within 2 weeks, do you really expect them to contact potential paying customer's with a apology or just a standard letter?

Crikey, what sort of Company do you work for. I deal with ALL my own Client relationship issues, and have always taken a very close interest in them. I am proud to say, there has never been a problem I have not resolved, and at the same time, improved the relationship between my Company (my own company that is) and them. I have always been a believer in the adage that a Customer complaint is purely an opportunity to prove how very good an operation I actually run.

My feelings as to the standards of service by CC are well known so I need not go off topic by repeating that here.

I am sure Twill or someone of clout did report the Blog. I was impressed with their ability to deal with the effect and get it closed down, not their ability to deal with the cause.

It doesnt matter what company i work for, but im pretty sure that its much much larger and more customer orientated than yours! Customer services is not just about customer complaints! only 1 in 10 people will actually complain, the other 9 will just leave without saying a word

Of course they (CC)closed the blog down, its not that hard. i imagine they threatened legal action. Big deal. Im not impressed !

I only mentioned my attitude to customer service as you seem to have quite a strange one, further compounded by your saying customers leave without a word, which leads me to believe you don't really bother trying to find out why. Maybe that's why you seem to have a pretty simplistic view of things....to say only 1 in 10 people will actually complain adds to the problem as the relationship is obviously not one where they feel they can speak.

I am certain your company is larger. I used to have a lot of Employees but now very few with only genuine targeted ultra high net worth clients who spend a great deal of money. I did work for a company pandering to other classes, and worked my way out.

Regarding the closing of the blog, once again, you seem to have missed a basic point. But never mind, I am now bored with this thread, but thank you for your time, and thank you for the debate.

Fruit you seem like an intellegent bloke, but to say it was agood thing to close inter's Blog is so wrong. closing of this blog means that inter was very close to the mark. CC was probably thinking "bollocks he had us there". it will not stop inter by closing 1 blog.

[hwhrhett]

anybody that claims that cc was wrong to have that blog shut down should remember that the SOLE purpose of this blog is to hurt cc. THE END. if some jackass made a blog dedicated to ruining YOU, you would be a little worried about it. they start posting your personal information and encouraging others to help.

why must the world be so dumb. you think that if you owned a business and your competition started a website that did nothing but seek to destroy your business, you would have it shut down too.

im done with this topic tho. we need to just ignore this ass-pirate, and he and his kind will eventually go away.

[hulmey]

[quote="hwhrhett"]anybody that claims that cc was wrong to have that blog shut down should remember that the SOLE purpose of this blog is to hurt cc. THE END. if some jackass made a blog dedicated to ruining YOU, you would be a little worried about it. they start posting your personal information and encouraging others to help.

why must the world be so dumb. you think that if you owned a business and your competition started a website that did nothing but seek to destroy your business, you would have it shut down too.

im done with this topic tho. we need to just ignore this ass-pirate, and he and his kind will eventually go away.[/quote]
No one is saying that CC was wrong to shut the blog down!! What should have been done was siad by yourself and bolded by me

The blog maker is an idiot, consumed with hate! If i was him and felt so strongly about what CC had done to me, well i would have created by own website and moulded it to how i felt it should be

[hwhrhett]

No one is saying that CC was wrong to shut the blog down!! What should have been done was siad by yourself and bolded by me

that was actually directly in response to daz that said

Fruit you seem like an intellegent bloke, but to say it was agood thing to close inter's Blog is so wrong. closing of this blog means that inter was very close to the mark.

but now im really gone



WHOOOOOSH!!!

[DAZMCFC]

No one is saying that CC was wrong to shut the blog down!! What should have been done was siad by yourself and bolded by me

that was actually directly in response to daz that said

Fruit you seem like an intellegent bloke, but to say it was agood thing to close inter's Blog is so wrong. closing of this blog means that inter was very close to the mark.

but now im really gone



WHOOOOOSH!!! over your head my post goes.

see you misinterpret what i was saying. leaving that blog the mods knew where it was and sort of knew what inter was up to. now if he starts another blog, more damage could be done before they could shut that down and then you start a long spiral.