And to further clarify.... here are the steps to take if you have an issue that needs attention.
If you have an issue with the forums, do the following, in order...
1. Read
Guidelines and
searchforum, since the issue may have already been reported or answered.
2. Check
FAQ
3. PM the specific moderator of that forum (listed at top of each one)
4. PM Twill
If you have an issue with the site, whether it's game-related (e.g. Feedback), account-related (e.g. Multi appeals) or you need technical assistance (e.g. game bug), do the following, in order...
1. Check
FAQ
2. Fill out an
eticket
If you have an issue with Live Chat, do the following, in order...
1. Check
FAQ
2. PM a Live Chat Moderator (Clapper011, bedub1, wicked, Twill)
We have people assigned to cover all these tasks and answer all your questions (and none of them are Lack!). By going through the right channels, your issue will be resolved more quickly. If you PM Lack, it only gets buried in his inbox until he can forward it to one of us. So cut out the middle man and go right to who can help you quickly.
