server down and so is my rank

[Rowney]

While playing several 1 v 1 speed games simultaneously today the cc server 'timed out' yet again. This has happended several times before but without consequence for me as I managed to restart the site and continue my game before any lasting damage was done. However tonight was different. All but one of the speed games disallowed me from continueing or even seeing the map. This lead to a total loss of over a 100 points within a 15 minute period having made only one move throughout.

I have since found it extremely difficult to contact a cc representative to voice my anger. Is there anyone out there? Is there a way of regaining points lost through no fault of my own or bad play? While I understand points that are normally lost should be treat as suspicious but surely the game log proves the injustice, especially as gaining points and achieving rank are the lifeblood of the game.

Finally I must say a big thank you to some of the players that offered to replay games so as to redress the balance. But I don't think that they should lose points because of cc's on-going server problems.
might i add that this problem occurred after the notice of 'server down' period in the early hours. i started playing 5 hours after the notice end time.
As a postscipt and a further edit, i actually uploaded a world clock to my laptop as i play from england, and ironically didnt want to have any 'server timed outs'.

[killmanic]

The server was down today for some time. There was a notice not to start speed games during that time as the server would be down.

[The Fuzzy Pengui]

And what CC representative was it hard to contact? Aside from the site owner, everybody that I'm aware of accepts PM messages.

[Hoagy]

My sympathies have to go to Rowney. It seems that killmanic may not have read Rowney's post properly, if what Rowney said is accurate when he said ..."might i add that this problem occurred after the notice of 'server down' period in the early hours. i started playing 5 hours after the notice end time."

However, is it possible that Rowney didn't check the time zone (CST) and figure this into his timing?

[Premier2k]

I had a similar problem, I attempted to log into CC earlier and was confronted with the CC is down message and then remembered that there was work being done on the servers so I waited a couple of hours and logged in again. This time it was fine and I continued to play, however, after approx. 30 mins it logged me out and I was unable to log back in again for an hour or so (This was well passed the time that CC was scheduled to be down). But I was lucky and didn't have any speed games going.

I sympathise with [player]Rowney[/player], but I'm not sure how you were unable to contact anyone to complain, obviously you had to wait til you could log in but then a simple PM to an admin should be ok? As for getting your points back.....keep dreaming, I lost points to a multi player after they were busted and I never got my points back. It's a shame but that's one of the 'quirks' of CC.

Premier2k

[killmanic]

My sympathies have to go to Rowney. It seems that killmanic may not have read Rowney's post properly, if what Rowney said is accurate when he said ..."might i add that this problem occurred after the notice of 'server down' period in the early hours. i started playing 5 hours after the notice end time."

However, is it possible that Rowney didn't check the time zone (CST) and figure this into his timing?

If you notice he edited him post after I posted. That was not there when I posted. What you are saying about time zones may be correct.

[ronsizzle]

And what CC representative was it hard to contact? Aside from the site owner, everybody that I'm aware of accepts PM messages.

andy rarely will return a pm. at least for me he wont.